Biography
CRT-261 Valid Test Testking | Real CRT-261 Exam Questions
P.S. Free & New CRT-261 dumps are available on Google Drive shared by Prep4SureReview: https://drive.google.com/open?id=1lsrKv33C78PudYmU-HjxBcTxOlSkx0OX
It is a truth well-known to all around the world that no pains and no gains. There is another proverb that the more you plough the more you gain. When you pass the CRT-261 exam which is well recognized wherever you are in any field, then acquire the CRT-261 certificate, the door of your new career will be open for you and your future is bright and hopeful. Our CRT-261 Guide Torrent will be your best assistant to help you gain your certificate. We believe that you don't encounter failures anytime you want to learn our CRT-261 guide torrent.
Salesforce CRT-261 certification exam is a computer-based exam that consists of 60 multiple-choice questions. Candidates have 105 minutes to complete the exam, and they must score at least 65% to pass. CRT-261 exam is administered by Kryterion, a third-party testing provider, and is available in English, Spanish, French, German, and Japanese. CRT-261 Exam Fee is $200, and candidates can retake the exam after 15 days if they do not pass on their first attempt.
>> CRT-261 Valid Test Testking <<
Real Salesforce CRT-261 Exam Questions - Practice Test CRT-261 Pdf
As we all know, the world does not have two identical leaves. People’s tastes also vary a lot. So we have tried our best to develop the three packages of our CRT-261 exam braindumps for you to choose. Now we have free demo of the CRT-261 study materials exactly according to the three packages on the website for you to download before you pay for the CRT-261 Practice Engine, and the free demos are a small part of the questions and answers. You can check the quality and validity by them.
Salesforce CRT-261 exam is a valuable certification for professionals who specialize in Service Cloud. It demonstrates their expertise in implementing and managing Salesforce Service Cloud solutions and can help them advance their careers in this field. By studying the exam guide, attending training courses, and taking practice exams, individuals can increase their chances of passing the exam and obtaining the certification.
Salesforce CRT-261 Certification Exam is a great certification program for professionals who are looking to validate their expertise in Salesforce Service Cloud. By passing the exam, you can demonstrate your knowledge and skills related to Salesforce Service Cloud, which can help you stand out in the job market. CRT-261 Exam is challenging but rewarding, and it can provide you with a great opportunity to improve your career prospects in the Salesforce ecosystem.
Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q10-Q15):
NEW QUESTION # 10
Cloud Kicks (CK) provides support through Web-to-Case. As part of a service improvement project, a self- service portal in Experience Cloud and public Knowledge base were added. When reviewing service KPIs, management at CK found a 10% increase in case resolution time and is considering reverting the changes.
What is the likely reason for the KPI change?
- A. Customers are spending additional time searching for answers.
- B. Agents do not have access to the same Knowledge articles as customers.
- C. Self-service deflects easy cases, leaving more complex cases for agents.
- D. Customers must spend additional time registering for the portal.
Answer: C
Explanation:
This is the most likely reason for the increase in case resolution time, because self-service portals and knowledge bases enable customers to find answers to common or simple questions without creating a case. This means that agents are left with more complex or challenging cases that require more time and effort to resolve3 Verified References: 3: Self-Service Best Practices
NEW QUESTION # 11
Support agents at Universal Containers are entering customer contact information in multiple ways.
Management is concerned about the high likelihood of duplicate customer contact information being entered.
What should the consultant recommend to prevent duplicate records from being created?
- A. Grant "View All Data" and instruct them to search.
- B. Implement Apex triggers for Contact.
- C. Configure and activate Duplicate Management.
Answer: C
Explanation:
To prevent duplicate customer contact information, the recommended approach is to configure and activate Salesforce's built-in Duplicate Management feature. This feature allows for the creation of duplicate rules and matching rules to identify and prevent duplicates at the point of entry. It can be applied to standard objects like Contacts and can provide users with alerts or block duplicates based on the rules set. This proactive approach ensures data quality without requiring excessive manual intervention or extensive access rights like
"View All Data."
NEW QUESTION # 12
What should a consultant recommend service agents use?
- A. History tab on the Actions & Recommendations comporent.
- B. Recommendation Strategy Metrics related list.
- C. Paused now interviews Lightning Component.
- D. Einstein Next Best Action Strategy Guilder.
Answer: A
Explanation:
The History tab on the Actions & Recommendations component is a feature that service agents can use to review the actions they have taken on a case, such as applying macros, sending emails, or updating fields. The History tab also shows the outcome of each action, such as success, failure, or partial success. This helps agents keep track of their progress and troubleshoot any issues. Verified References: : Review Your Actions History
NEW QUESTION # 13
Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?
- A. Field Service Scheduler
- B. Workforce Engagement Self Scheduling
- C. Visual Remote Assistant
- D. Omni-Channel Routing
Answer: C
Explanation:
Visual Remote Assistant is a feature that allows you to provide real-time interactive video support to your customers using their mobile devices. You can see what your customers see through their camera, guide them with annotations and pointers, and troubleshoot issues remotely. This solution can improve the support experience while providing expert-level support, as it can reduce the need for dispatching field workers, save time and costs, and increase customer satisfaction. Verified References: [Visual Remote Assistant]
NEW QUESTION # 14
Cloud kicks needs a way for external customers to easily create cases. Customers will need to attach files that can often be 40 MB in size.
- A. Contact Request Flow
- B. Web-to-Case
- C. On-Demand Email-to-Case
- D. Experience Cloud Create Case Form
Answer: C
NEW QUESTION # 15
......
Real CRT-261 Exam Questions: https://www.prep4surereview.com/CRT-261-latest-braindumps.html
P.S. Free 2025 Salesforce CRT-261 dumps are available on Google Drive shared by Prep4SureReview: https://drive.google.com/open?id=1lsrKv33C78PudYmU-HjxBcTxOlSkx0OX
